At NeoWorlder, your privacy is of utmost importance to us. We are committed to protecting the privacy of our users. This Privacy Policy outlines the types of information we collect on our website, how it is used, and the steps we take to safeguard it. The terms "you," "your," "yours" and “User” refer to the customer using our website. The terms "Business," "we," "us,", “Website”, “Site” and "our" refer to NeoWorlder having website URL:https://www.neoworlder.com/. This Privacy Policy is governed by our Terms & Conditions Agreement and is an extension of the Terms & Conditions Agreement. By using this Website, you consent to the data practices described in this statement. We may periodically make changes to this Privacy Policy and we will include such changes or modifications on this page. It is your responsibility to review this Privacy Policy frequently and remain informed about any changes to it, so we encourage you to visit this page often.

It is hereby declared through this Privacy Policy that we shall collect your information through our Website to better understand you and to further improve our Website. Please read this Privacy Policy to be aware of the kind of information being collected and how the information is used.

It is hereby declared through this Privacy Policy, that we shall collect your information through our Website to better understand you and to further improve our Website. This Privacy Policy is governed by the Central Consumer Protection Authority (CCPA) of California, and other applicable statutes, legislations and industry regulations and if you are using this website from outside the territory of California and/or the United States of America, and this Privacy Policy is not compliant with the applicable legislation or statutes of your domicile country, please refrain from using this Website. Please read this Privacy Policy to be aware of the kind of information being collected and how the information is being used and/or processed.

• 1. How We Use Your Information

  • Personal Information Collection and Use: We collect personal information to enhance our services and better understand your needs, including:
    • Contact information such as name, email address, and phone number.
    • Business-related information, including company details.
    • User-generated content, such as reviews and comments.
    We do not sell or trade your personal information. We share your data with third parties only when it is necessary for our services and in accordance with our Privacy Policy. This includes sharing with vendors for operational purposes and when legally required.
  • Data Collection Methods: Your personal information is collected through:
    • Direct interactions on our website via forms
    • Communication methods you provide, such as email or social media
    • Automated technologies like cookies that collect data about your website usage
  • Purpose of Data Use: We use your data to:
    • Provide and manage our services.
    • Communicate with you, respond to inquiries, and offer customer support
    • Conduct marketing and promotional efforts
    • Analyze and improve our website and services

• 2. Cookies and Tracking Technologies

  • We use cookies to enhance your experience, understand user activity, and improve our website. Cookies help us remember your preferences and recognize you on return visits. You have the control to manage cookie preferences and consent through your browser settings.

• 3. Disclosure of Information

  • Your information may be shared with third parties in the context of:
    • Service provision where third parties perform services on our behalf.
    • Legal requirements where we are compelled to comply with governmental orders or litigation demands

• 5. Children's Privacy

  • Our services are not directed to individuals under the age of sixteen. We do not knowingly collect personal information from children under sixteen without parental consent. If you believe we have inadvertently collected such information, please contact us so we can promptly obtain parental consent or remove the information.

• 6. Third-Party Websites

  • Our website may contain links to other sites. We are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

• 7. Google User Data

  Our application accesses certain Google user data to provide and improve our services. Specifically, we access:

  • Google account email address (using the ./auth/userinfo.email scope)
  • Gmail account data (using the ./auth/gmail.modify scope)

  We use this data for the following purposes:

  • Email Address (./auth/userinfo.email scope):
    • To accurately identify user Gmail accounts
    • To link user accounts to specific AI personas
    • To enable precise and efficient email management
  • Gmail account data (using the ./auth/gmail.modify scope)
    • To allow AI personas to autonomously manage emails, including:
      • Reading incoming emails
      • Marking emails as read
      • Archiving emails
      • Applying labels to emails
      • Drafting and sending tailored responses

  These functionalities are crucial for business communication automation and workflow optimization, particularly in industries such as automotive and professional services. For example:

  • In the automotive industry, our AI personas use this data to improve customer service by rapidly managing inquiries.
  • In professional services, these personas automate the creation and delivery of content, enhancing productivity,

  We do not sell or share this data with third parties except as necessary to provide our services or as required by law. Strict access controls are in place to limit interactions to specified domains, maintaining data security.

  Important Note: We explicitly affirm that Google Workspace APIs are not used to develop, improve, or train generalized AI and/or ML models. Our use of these APIs is strictly limited to the purposes outlined above, which are specific to our application's functionality and do not contribute to any generalized AI or machine learning development

• 8. Data Protection for Sensitive Information

  We implement robust security measures to protect all user data, including sensitive information obtained through Google. These measures include:

  • End-to-end encryption of data in transit and at rest
  • Regular security audits and penetration testing
  • Strict access controls and multi-factor authentication procedures for our staff
  • Regular employee training on data protection and privacy best practices
  • Implementation of data loss prevention (DLP) tools
  • Continuous monitoring for suspicious activities or unauthorized access attempts

• 9. Retention and Deletion of Google User Data

  We retain Google user data only for as long as necessary to provide our services and comply with legal obligations. Specifically:

  • We retain Google user data for the duration of the user's active account plus 30 days.
  • Users can request deletion of their Google user data at any time by contacting our support team at[email protected].
  • Upon account deletion or data deletion request, we will remove all associated Google user data from our active systems within 7 days.
  • Backup copies may be retained for up to 30 days for disaster recovery purposes, after which they are permanently deleted.
  • We ensure that all Google user data is securely and completely removed from our systems upon deletion, using industry-standard data wiping techniques.

  Our retention practices are designed to balance the need for efficient service provision with respect for user privacy. We regularly review and update these practices to ensure compliance with evolving data protection regulations.

• 10. Changes to This Privacy Policy

  • We reserve the right to modify this policy at any time. Any changes will be effective immediately upon posting on our website, with an updated effective date. By continuing to use our services after these changes are posted, you agree to the revised policy.

• 11. Contact Us

  • If you have any questions or concerns about this Privacy Policy or our treatment of your personal information, please contact us at [email protected]